Contact support

Questions, suggestions or a new feature you need? Email our support team.

We review every message and aim to respond within one business day for most enquiries.

  • Something is not working as expected or you have a question
  • You want a new feature or a better workflow
  • You have ideas about loyalty, campaigns or retention

Support email

[email protected]Send an email

Sharing your store type, use case and what you want us to help with lets us reply with a more useful answer.

Share feedback

Tell us how VIP Sass should grow next.

Prefer sending structured feedback? Use the form and we will look at your store type, team size and the repeat-visit problems you want to solve.

Talk through your business use case

Share your store type, team size and repeat-visit goals so we can suggest the right setup.

Send product feedback or ideas

Tell us which flows feel clunky and which features you would like us to build next.

Prepare for launch

Understand what data, campaigns and operational processes you need to get value quickly.